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Important COVID-19 Update to Safety

Keeping our patients safe and healthy at Galleria Dentistry

Dear Patients,

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our “normal” habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety and the safety of our staff.

As all of you know, our vision here at Galleria Dentistry is to partner with patients with the goal of achieving long term oral and overall health for all those we are honored to serve. In light of the current novel coronavirus/COVID-19 concerns, we wanted to take this opportunity to update you on the evolving precautions at our office to ensure your (and our) health, safety and wellbeing.

Be reassured that the infection control and standard precautions that we always employ are excellent deterrents to COVID-19 and every other virus. In addition to the routine steps we take, we are being even more vigilant of all the areas in the office. Surfaces in the reception area, front desk area, consultation are and restrooms, which would normally be cleaned and disinfected daily, are now being disinfected throughout the day. Hand sanitizer is readily available in all areas of the practice for your use. Our office follows infection control recommendations made by the American Dental Association, the U. S. Centers for Disease Control and Prevention, and the Occupational Safety and Health Administration. We follow the activities of these agencies so that we are up-to-date and current on any new rulings or guidance that may be issued.

WHAT TO EXPECT

To protect our patients and staff we have made some changes when it is time for your next appointment. For example:

  • Our office will communicate with you before hand to ask some screening questions. You’ll be asked those same questions again when you arrive at the office.
  • We will be asking some questions about your current health, if your have traveled recently and if your have been in contact with anyone having COVID-19
  • You may be asked to fill out a medical history online and submit it to the office before your appointment.
  • To maintain social distancing, we will not be able to have more that 4 people in our reception area. We will have chairs outside or your may wait in your car until we are ready for you. If you have to have a driver please have them wait in the car or we can contact them when you are ready to be picked up.
  • We hope that you are wearing a mask when you are out in public and we request that you continue to wear it as you enter our office.
  • We will take your temperature when you arrive (we take our temperatures daily!). If you are running a high temperature, we will ask you to reschedule your appointment and contact your doctor.
  • After we have escorted you into one of our treatment rooms, we will ask you to rinse with a hydrogen peroxide mouthwash before your procedure.
  • If you are not feeling well, have a fever, cough or difficulty breathing, please contact your physician.
  • Appointments will be managed to allow for social distancing between patients. that might mean that you are offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you and every patient safe in our practice.

Your health and safety are a priority.

Sincerely,

The Staff at Galleria Dentist



FAQ

Q: Is it safe to come to my dental appointment?

A: Yes, it is safe! We have always practiced infection control standards in accordance with the CDC, and we are doing so many more things since COVID-19 to ensure you (and our team) are safe and healthy.  To ease your mind, these are just a few things we are doing to protect you.  We will be screening every patient who comes to the office, taking everybody’s temperature, practicing social distancing, wearing appropriate PPE, and always employing our infection control procedures.

Q: How do I fill out my COVID Consent and Screening Questions online?

A: Please click on the link and download the form on our website.  Print out the form, complete and sign it.  Bring the form with you to your appointment. We will not be able to start the appointment until this form is filled out. 

Q: Why are you wearing different masks and face shields?

A: This is a new normal for all of us, but as health practitioners, we have always practiced safety and infection control protocols.  As a medical practice, we also have a new normal and we are doing everything we can on our end to keep you and our team safe.  You may see these changes keep evolving over the next couple of months and year as we settle in to this new normal.

Q: What are the signs/symptoms for COVID-19?

A: Similar to patients with other flu-like diseases, patients with known COVID-19 have reported mild to severe symptoms which can include fever, cough, shortness of breath, lost of taste and/or smell. For further information, the CDC has outlined symptoms and when to seek medical attention https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

Q: What if I have a positive test for COVID-19?

A: We are asking that you let us know as soon as possible.  We will get your dental appointment rescheduled.  We will be giving you a follow up care call 4 weeks after you test positive.  We will need to make sure that you are not showing any symptoms and that you have had a negative test for COVID-19.

Great additional information can be found through OSHA and the United States Department of Labor: https://www.osha.gov/SLTC/covid-19/medicalinformation.html

For further information, the CDC has outlined what to do if you are sick or believe that you have the signs and symptoms: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html